Privacy Policy Overview
Your personal data and how we protect it
Personal Data We Collect
We only collect the information necessary for providing cleaning services and maintaining client relationships. We take care in limiting data to what is reasonably required.
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→Contact details, such as name and phone number
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→Email address for communication purposes
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→Service address for site visits
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→Information you provide in contact forms or feedback
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→Appointment, service, or feedback preferences
We do not request or retain sensitive information except what is required for our cleaning services or as mandated by law.
How We Use Your Information
Information is used to schedule appointments, communicate with you, deliver services, and improve customer support. Data may be used for service updates or policy changes as needed.
No marketing emails are sent without your permission. Your data is never sold to external parties. Cookies may be used for site enhancements and analytics.
Your Rights Under Malaysian Law
You have the right to access and correct your personal data. For any requests or questions, please contact us so we can assist promptly.
Right to Access
Request to see the data we hold about you.
Right to Rectify
Ask us to update your information if it’s inaccurate.
Right to Erasure
Request deletion where legally possible or not needed.
Right to Data Portability
Request a copy of your data in a usable format.
When Your Data Is Shared
Limited sharing occurs to process payments or deliver cleaning services only when necessary.
We do not share your data with marketing companies. Partners are obligated to protect your information and comply with Malaysian regulations.
How We Protect Your Information
Personal data is secured with appropriate technical, physical, and organisational measures in Malaysia.
Staff are trained in data protection and confidentiality; regular security checks are conducted on all systems.
How to Contact Us About Privacy
Address: Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Phone: +60 86-755 5527
Email: content@xendovarius.sbs